Privacy Policy

A legal disclaimer

The information provided in this Privacy Policy is for general informational purposes only and does not constitute legal advice. While we strive to ensure that our practices are in compliance with applicable data protection laws (such as the Singapore Personal Data Protection Act (PDPA) and/or the General Data Protection Regulation (GDPR), where applicable), users are advised to seek independent legal counsel if they have specific legal concerns regarding the collection, use, or disclosure of personal data.

By using our website, you agree that International Eye Institute and its affiliates shall not be held liable for any loss, damage, or liability arising directly or indirectly from the use of, or reliance on, this Privacy Policy or any linked third-party sites.

Privacy Policy

Last Updated: 19 June 2025

At International Eye Institute (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website InternationalEyeInstitute.com or use our services.

Details of Privacy Policy

Collection of Personal Data

We may collect the following personal data:

Name, contact number, email address
NRIC/FIN or passport number (if necessary for patient records)
Date of birth, gender, and medical history
Appointment details and health information submitted via forms
Payment and billing details

We collect data through:

Website forms (e.g., appointment requests, contact forms)
Direct communication (calls, emails, online chats)
Cookies and analytics tools for website usage data

Purpose of Data Collection

Your personal data is collected for purposes including:

Scheduling and managing appointments
Providing medical advice, diagnosis, and treatment
Processing payments and insurance claims
Managing patient records and clinic operations
Sending reminders, updates, or health-related information
Complying with legal or regulatory obligations

Disclosure of Personal Data

We may disclose your data to:

Medical professionals and administrative staff within the clinic
Laboratories, pharmacies, or specialists involved in your care
Payment processors and insurers
Regulatory bodies or law enforcement (if required by law)
We do not sell your data to third parties.

Use of Cookies and Analytics

We use cookies and third-party analytics tools (e.g., Google Analytics) to:

Improve website functionality and user experience
Track anonymous usage statistics

You can manage cookie preferences in your browser settings.

Data Security

We implement reasonable administrative, physical, and technical safeguards to protect your personal data from unauthorized access, use, or disclosure.

Retention of Data

Your data is retained for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

Your Rights

You may:

Request access to or correction of your personal data
Withdraw consent to the use of your data (subject to legal or contractual restrictions)

For requests, please contact us at Contact@internationaleyeinstitute.com

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.

Changes to Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

International Eye Institute
Email: contact@internationaleyeinstitute.com